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 Mobile Working Newsletter
Would you like to improve productivity?
Productivity Success
AIS Total Security has a team of mobile engineers and sales people. Their existing infrastructure meant that engineers had a paper-based system and needed to call the office on a regular basis. In addition, sales staff could not access or respond to email when away from the office.
Their critical issue was that engineer time was not optimised and that there was a large amount of administration. In addition, mobile phone bills were high as staff had to phone into the office.
Paul Douglas, Managing Director, stated that they wanted to be able to manage job allocation and part ordering in real-time in order to maximise man hours and minimise administration. In addition, he wanted access to email on the move for sales staff and managers to increase responsiveness and productivity.
Polestar identified a service delivery solution which was available at no cost; with savings from mobile phone bills off-setting the PDA equipment costs in year one.
Call us now on 0115 911 6699 or Click Here
Working closely with a specialist software supplier, we were able to supply a solution which optimises engineer time, substantially reduced administration, improved debt control and streamlined the ordering process.
This has helped AIS Total Security secure additional business with a large Facilities Management company due to their adoption of mobile technology and real-time reporting. Substantial mobile phone bill savings of around £400 per month have also been realised in addition to the large productivity gains.
"We've achieved a 20% improvement from our sales & service teams in service delivery by using real time email and central server information. This has resulted in delighted customers while also gaining a redeployment of assets from admin to customer services."
Paul Douglas, Managing Director AIS Total Security.
Read More...
Call us now on 0115 911 6699
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Polestar Interactive Ltd, Stoney House, Stoney Street, Nottingham NG1 1LL t: 0115 9116699 f: 0115 9116698 info@polestar.co.uk |
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